30 Day Satisfaction Guarantee. If not completely satisfied, return within 30 days of delivery in UNUSED condition for a full refund. Used items will not be accepted and will be returned to the purchaser.
Rapid Deployment Shelter is dedicated to producing the highest quality gear. We back up that commitment with a 12-month guarantee against any manufacturing defects. If it fails, we've got you covered! This warranty applies to the original owner and requires proof of purchase. Our warranty entitles the original owner repair or replacement of the product, or replacement with a comparable product of similar value at our discretion. This warranty is limited to Rapid Deployment Shelter products only and does not cover tent tears, broken or bent poles due to high wind or unattended use, accidental damage, misuse, sun damage or normal wear and tear. PLEASE NOTE: UV RAYS DAMAGE FABRIC so leaving it out in a field for a year in the sun is not covered. In addition, this warranty does not cover items that were purchased “As-Is” including used, open box, or discontinued items sold at a discount.
Replacement parts can be ordered by emailing Info@RDSgear.com. All returns must have a Return Authorization #. Please call or send an email to Info@RDSgear.com for return instructions. Warranty claims will ONLY be processed for original purchasers. Return shipping not included.